Refund policy

Damages and Issues

Please inspect your order upon arrival and contact us within 3 days if the item is defective, damaged, or if you received the wrong item. We will review the issue promptly and work with you to make it right.

Returns

We do not accept general returns.

However, if a return is approved due to a damaged, defective, or incorrect item, the return shipping cost will be covered by us.

Please note: a 15% restocking fee will be applied once we receive and inspect the returned item.

Exchanges

We are happy to offer exchanges. Please contact us within 3 days of delivery to request an exchange.

• Buyers are responsible for the shipping cost of the exchange.
• Any price difference between products will be charged accordingly.
• Final sale and discounted items are not eligible for exchange.

Cancellations

Cancellations are accepted within 15 minutes of placing your order.

• Final sale and discounted items cannot be cancelled.

Because we begin picking, preparing, and packing orders shortly after orders are placed, we are unable to cancel beyond this window. Thank you for your understanding.

Refunds

Once we receive and inspect your returned or exchanged item, we will notify you of the approval status. If approved, your refund—minus the 15% restocking fee for eligible returns—will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.